Wholesale Inquiry Policy

Welcome to SAME. We are delighted that you are interested in partnering with us to bring our high-quality gluten-free products to a wider audience. To ensure a smooth and efficient process, please review our wholesale inquiry policy below.

Wholesale Inquiry Process

Initial Inquiry

To begin the wholesale process, please contacts us via samelisboa@gmail.com or by simply filling the contact form available on our website. Provide all necessary details, including your business details, contact information, and the specific products you are interested in.

Minimum Order Requirement

We require a minimum order quantity to qualify for wholesale pricing. Details about the minimum order quantities will be provided upon receipt of your inquiry.

Timeframe for Placing Orders

All wholesale orders must be placed at least 5 days before the desired delivery date. This allows us ample time to process and prepare your order to meet our quality standards.

Communication and Confirmation

Once your inquiry is submitted, our wholesale team will contact you to discuss your needs and confirm the details of your order. No order is considered final until it has been confirmed by our team.

Orders are subject to approval based on product availability and our capacity to meet the requested quantities. Payment terms, including methods and schedules, will be outlined in the confirmation of your order.

Pricing and Payment

Wholesale pricing will be provided during the confirmation stage. Payment terms and methods will also be discussed at this time. We accept bank transfers, and other agreed-upon payment methods.

Prices are subject to change, and any applicable taxes or shipping fees will be added to the invoice. We reserve the right to modify these terms at any time, therefore please make sure to review them periodically.

Shipping and Delivery

Shipping costs and methods will be determined based on the size and destination of your order. We offer various shipping options to best suit your needs. Shipping details and estimated delivery times will be confirmed during the order process.

Cancellations and Modifications

Any cancellations or modifications to wholesale orders must be communicated to us at least 3 days before the scheduled shipment date. Changes requested after this time may not be accommodated.

Returns and Refunds

Due to the perishable nature of our products, returns and refunds are handled on a case-by-case basis. If you encounter any issues with your order, please contact our customer service team immediately so we can assist you.

For any questions or further assistance regarding wholesale inquiries, please contact us.

Our team is available [Mon-Sun 09:00 - 18:00] to help you with any concerns or special requests.

Thank you for choosing SAME

Thank you for considering SAME as your supplier of premium gluten-free products. We look forward to building a successful partnership with you.

Best regards,

The SAME Team